Answers to common questions about myUsage or specific account types.

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What does "Connection error occured" mean?

A connection error occurs when there is an issue with network connectivity to the providers server.

This can be caused for a number of reasons, the most common being:

  • The data or WiFi connection is failing on the device. You could try toggling your data or WiFi connection off and on, alternatively rebooting your device.
  • A network outage between your device's connection and the providers server. You could try again later.

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