Support

General

• Login and authentication issues...
• No usage is being returned...
• What does "Connection error occured" mean?
• What does "SSL error occured" mean?
• How do I remove an account?
• How do I edit an account?
• How do I setup an account to be automatically refreshed?
• What do the progress bar indicators mean?
• How do I report a problem for an account?
• Is there support for bank or other financial account types?
• How is my username and password stored and used in myUsage?
• Why does my usage not reset on the rollover date?
• How can I rearrange the display order of the accounts on the main summary screen?

Backup and restore

• How do I create a backup of my account settings?
• What is a secret key?

Telstra post-paid mobile

• What does "Service not found" mean?
• What is the difference between the "My Account" and "Online Billing" account types?

Telstra pre-paid mobile

• Important note regarding Telstra pre-paid accounts

myki

• My myki details are not showing?

iiNet Mobile

• My mobile usage does not appear to be correct...

Vodafone post-paid and pre-paid mobile

• No usage is being displayed for my Vodafone mobile service...

Exetel Mobile

• No usage is being displayed for my Exetel mobile service...

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