Support

Answers to common questions about myUsage or specific account types.

Could not find an answer? Please send an email to [email protected] with a description of your question or issue.

Important note regarding Telstra pre-paid accounts

For Telstra pre-paid accounts with multiple mobile number services, please ensure you enter your mobile number in the same format as it is displayed on the Telstra website (e.g. 0400 123 456).

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