Answers to common questions about myUsage or specific account types.
The common reason for receiving the "Service not found" message is due to a login authentication issue.
The Telstra mobile and landline services retrieves the usage information from https://onlinebilling.telstra.com.au/billingpayment/action/cytbb/cytbbhome?tR=2ma
Verify you can login to the above URL and view a list of all your available services.
Note: If your username contains @bigpond.com, you may need to remove the @bigpond.com part from your username when entering into myUsage.