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with a description of your question or issue.
Login and authentication issues...
The most common reason for an account type to return a login or authentication failure is due to an incorrect username and password.
- Verify your username and password is working correctly for the account types online site or service.
- Check the keypad is not auto-completing/changing characters upon entry of your username and password into myUsage.
- Triple check points 1 and 2.
- Finally, try removing and re-creating the account.
Please contact myUsage if you continue to experience this issue.
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