Answers to common questions about myUsage or specific account types.
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Login and authentication issues...
No usage is being returned...
What does "Connection error occured" mean?
What does "SSL error occured" mean?
How do I remove an account?
How do I edit an account?
How do I setup an account to be automatically refreshed?
What do the progress bar indicators mean?
How do I report a problem for an account?
Is there support for bank or other financial account types?
How is my username and password stored and used in myUsage?
Why does my usage not reset on the rollover date?
How can I rearrange the display order of the accounts on the main summary screen?
Backup and restore
How do I create a backup of my account settings?
What is a secret key?
Telstra post-paid mobile
What does "Service not found" mean?
What is the difference between the "My Account" and "Online Billing" account types?
Telstra pre-paid mobile
Important note regarding Telstra pre-paid accounts
My myki details are not showing?
My mobile usage does not appear to be correct...
Vodafone post-paid and pre-paid mobile
No usage is being displayed for my Vodafone mobile service...
No usage is being displayed for my Exetel mobile service...